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New York Times bestselling author of The Lions of Fifth Avenue
Beloved by artists and fans alike
“pigs” that baa
Veteran sports author Jim Dent infuses a narrative whose ending we all know with depth
The Customer Shouts Back! Children's Sense & Sensation Books New York Times bestselling authorThis book asserts that, in the post 9 11 economy, it's customer EMPATHY no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004., ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover